Our FAQ's
Who is Zayden?
Zayden is a brand built around performance-driven keyboard gear. We currently specialize in premium mechanical keyboard products, with plans to expand into high-quality gaming peripherals. Our focus isn’t just products — it’s people. Customer experience always comes first.
Is my payment secure?
Yes. All payments are processed securely through Shopify’s encrypted checkout system. Your payment information is protected with industry-standard security, and we never store your card details.
How long does shipping take?
We offer fast global delivery.
Shipping times vary slightly depending on your location, but most orders arrive within 7–16 business days.
You’ll receive tracking information as soon as your order ships.
Do you offer refunds?
Yes. If something arrives damaged, incorrect, or defective, we offer a refund or replacement within 14 days after delivery.
Just contact our support team and we’ll take care of it — no unnecessary hassle. Check our Refund Policy
What if my order arrives damaged?
Every Zayden product goes through careful quality checks before it leaves our facility, so issues are extremely rare.
However, if your item arrives damaged, please contact us within 14 days of delivery and include clear photos. We’ll review it quickly and either send a replacement or issue a full refund — no unnecessary back-and-forth.
We stand behind our products and make it right if something isn’t perfect. Read our refund policy for more info.
Are your products limited?
Many of our keyboard products are produced in limited quantities. Once a batch sells out, restocks aren’t always guaranteed.
If you see something you like, we recommend securing it.
Do you ship worldwide?
Yes — we ship globally. No matter where you’re building your setup, we’ll get Zayden to you.