Our FAQ's
Who is Zayden?
Zayden is a brand built around performance-driven keyboard gear. We currently specialize in premium mechanical keyboard products, with plans to expand into high-quality gaming peripherals. Our focus isnโt just products โ itโs people. Customer experience always comes first.
Is my payment secure?
Yes. All payments are processed securely through Shopifyโs encrypted checkout system. Your payment information is protected with industry-standard security, and we never store your card details.
How long does shipping take?
We offer fast global delivery.
Shipping times vary slightly depending on your location, but most orders arrive within 7โ16 business days.
Youโll receive tracking information as soon as your order ships.
Do you offer refunds?
Yes. If something arrives damaged, incorrect, or defective, we offer a refund or replacement within 14 days after delivery.
Just contact our support team and weโll take care of it โ no unnecessary hassle. Check our Refund Policy
What if my order arrives damaged?
Every Zayden product goes through careful quality checks before it leaves our facility, so issues are extremely rare.
However, if your item arrives damaged, please contact us within 14 days of delivery and include clear photos. Weโll review it quickly and either send a replacement or issue a full refund โ no unnecessary back-and-forth.
We stand behind our products and make it right if something isnโt perfect. Read our refund policy for more info.
Are your products limited?
Many of our keyboard products are produced in limited quantities. Once a batch sells out, restocks arenโt always guaranteed.
If you see something you like, we recommend securing it.
Do you ship worldwide?
Yes โ we ship globally. No matter where youโre building your setup, weโll get Zayden to you.