Shipping policy

Shipping Policy

Processing Time (Handling Time)

All orders are processed within 1โ€“3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or holidays
  • During high-demand periods, processing may take slightly longer

Some products may arrive in original manufacturer packaging. This does not affect product quality or functionality.

Shipping Destinations

We currently ship to:

  • United States (primary market)
  • European Union countries
  • United Kingdom
  • Australia & New Zealand
  • Singapore
  • Selected additional international locations

If your country is not available at checkout, we currently do not ship there. Our products are also out of stock for the regions/counrty we don't ship

Shipping Carriers

We primarily use:

  • YunExpress
  • Cainiao

Depending on destination, logistics conditions, or unforeseen circumstances, we may use alternative trusted carriers to ensure successful delivery.

Shipping Time (Estimated Delivery)

Estimated delivery time: 7โ€“16 business days

Delivery times may vary depending on:

  • Destination country
  • Customs processing
  • Local carrier operations

These are estimates, not guarantees.

Shipping Costs

  • Shipping costs are calculated at checkout based on destination and order details
  • Occasionally, we may offer free shipping promotions

Note:

  • Shipping fees (if paid) are non-refundable once the order has been shipped

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.

Tracking updates may take 2โ€“5 days to appear after shipment.

Delays

Delays may occur due to:

  • Customs clearance
  • High shipping volumes
  • Carrier disruptions
  • External logistics issues

If your order is significantly delayed beyond 16 business days, we will:

  • Notify you via email
  • Provide updates and support

Compensation for Delays

In cases of unusual or extended delays, we may offer:

  • Discount or promo codes
  • Store credit
  • Partial refunds (case-by-case basis)

Contact

For any shipping-related inquiries, contact:
support@zayden.store

Please include your order number for faster assistance.